Privacy policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY
Last Updated:4/11/2025

1. Introduction

At Tops & Bottoms, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, mobile application, retail stores, and customer service channels.

By engaging with our services, you agree to our Terms & Conditions and acknowledge our Privacy Policy.

  • Your Choice: You have control over what information you share and can manage your preferences anytime.
  • Data Protection: We follow industry best practices to secure your data, but no system is 100% foolproof.
  • Transparency: We use cookies, tracking technologies, and data analytics—please review this policy to understand how they work.

If you do not agree with our privacy practices, you should discontinue the use of our services.

2. Information We Collect

A. Information You Provide Directly:

We collect data when you:

  • Create an account or make a purchase
  • Subscribe to marketing communications
  • Contact customer service or interact with us on social media
  • Participate in promotions, contests, or surveys

This may include your:

  • Name, email, phone number, shipping/billing address
  • Payment details (handled securely by third-party processors)
  • Customer service inquiries, product reviews, and survey responses
B. Information Collected Automatically:
  • Device Data: IP address, browser type, and operating system
  • Geolocation Information: If you enable location services
  • Shopping Behavior: Pages viewed, time spent, purchase history
C. Information from Third Parties:
  • Social Media Integrations: If you log in using social accounts
  • Marketing Partners & Advertisers: We may receive insights from third-party analytics

3. How We Use Your Information

  • Processing Orders & Payments
  • Customer Support
  • Personalization & Recommendations
  • Improving Our Services
  • Marketing & Promotions
  • Security & Fraud Prevention
  • Legal Compliance

We will never sell your data to third parties for their independent marketing purposes, except as outlined in Section 4.

4. How We Share Your Information

A. Service Providers, Payment Processors & Business Partners
  • Payment processors (e.g., Klarna, Affirm, Afterpay, Shop Pay)
  • Shipping carriers (e.g., USPS, UPS, FedEx)
  • Marketing agencies (opt-out available)
  • IT & security providers
B. Marketing & Advertising Partners

We may share non-identifiable or aggregated data with advertising networks and analytics providers. You can opt out of marketing emails at any time.

C. Legal Compliance & Fraud Prevention
  • Preventing fraud, unauthorized transactions, or illegal activity
  • Responding to court orders, subpoenas, or legal requests
  • Protecting the rights, property, and safety of Tops & Bottoms, our customers, and employees

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content.

Cookie Policy

Cookies are small data files stored on your device. Tops & Bottoms uses:

  • Essential Cookies – Required for functionality
  • Performance Cookies – For traffic analysis
  • Marketing Cookies – For personalized ads
  • Functional Cookies – To remember preferences
Your Choices:
  • You can disable cookies in your browser settings
  • Some tracking tools are necessary and cannot be turned off
  • Some browsers allow Do Not Track (DNT) requests

7. Your Privacy Rights & Choices

  • Access Your Data
  • Correct Your Data
  • Delete Your Data
  • Opt-Out of Marketing
  • Restrict Data Processing
State-Specific Privacy Rights (U.S.)
  • The right to opt out of data sharing
  • The right to know what data is collected
  • The right to request deletion
  • The right to manage cookie preferences

To exercise your rights, contact us at estore@topsandbottomsusa.com.

8. How We Protect Your Data

A. Security Measures We Use
  • Encryption & Secure Transactions
  • Access Controls
  • Fraud Monitoring
B. Your Role in Protecting Your Information
  • Use a strong password
  • Beware of phishing scams
  • Log out after use

9. Data Retention – How Long We Keep Your Information

  • Account Data: Stored as long as account is active
  • Order & Payment Data: Retained for legal purposes
  • Marketing Preferences: Preferences respected after opt-out

Once your data is no longer needed, we securely delete or anonymize it.

10. Changes to This Privacy Policy

  • The latest version will always be on our website
  • It’s your duty to review the policy periodically
  • We may notify you of significant changes via email or website notice

For questions, contact us at estore@topsandbottomsusa.com.