Shipping policy

Shipping Information

We are proud to offer shipping across the USA! Here’s a breakdown of our shipping policy for your convenience:

Free Shipping

  • Orders totaling $99.99 or more qualify for free standard shipping.
  • This offer excludes priority or express shipping and certain select items.

Shipping Charges for Orders Under $99.99

  • For orders below $99.99, a minimal fee will apply for standard shipping.
  • Priority and express shipping options are available for an additional cost.

Shipping Timelines

  • When you place an order, we’ll provide an estimated shipping and delivery date based on the availability of your item(s) and the shipping method you choose.
  • Shipping date estimates will be shown on the shipping quotes page during checkout.

Tracking Your Order

  • Once your order has been shipped, a tracking ID will be generated, and you will receive it via SMS or email based on the contact details provided.
  • It’s the customer’s responsibility to monitor the shipment status until it’s successfully delivered.

Shipping Changes & Address Updates

  • After your package has been picked up by the shipping provider, we cannot make any changes to the address or order details.
  • If you need to update or reschedule delivery, please contact the shipping provider directly.

Order Cancellation Request

  • If you would like to cancel your order, please reach out to our representative via  Call, Text or an E-mail within 6 hours. Once this time frame has passed, your order will be processed for shipment, and cancellation may no longer be possible.

Order Cutoff Times & Business Days

  • Orders placed after 12:00 PM CST will be shipped the next business day, regardless of the shipping method selected.
  • Orders placed on Fridays with next business day delivery will be delivered on Monday.
  • Our shipping days are Monday to Friday.

Additional Shipping Fees

  • We reserve the right to classify certain orders with more than 5 items or specific select items as large orders.
  • In such cases, an additional shipping fee may apply, based on the shipping option chosen.
  • This fee may be applied either during checkout or later, with notification sent via Call, Text or an E-mail.

For any questions or concerns regarding shipping, feel free to contact us at estore@topsandbottomsusa.com.